Privacy Policy

1. Information We Collect

We collect personal and property information that you directly provide to us, including when you:

• Submit an emergency service request or contact form on our website
• Call our 24/7 hotline directly at (720) 735-8908
• Send an email inquiry or request an on-site damage assessment

The information we collect may include your full name, phone number, email address, physical property address, zip code, and specific details regarding your water intrusion, plumbing leak, flood, fire, or mold situation.

2. How We Use Your Information

We use the information you provide solely for legitimate service-related purposes, including:

We do NOT sell, rent, lease, or share your personal information with third parties for commercial marketing purposes.

3. Contact Form Submissions

When you submit an emergency estimate or contact form on our website, we collect the details you enter (name, contact number, address, and property emergency notes). This information is transmitted securely to our dispatch coordinators to review your restoration requirements and initiate fast contact.

4. Cookies & Web Analytics

Our website uses standard browser cookies to improve your user experience, retain performance settings, and ensure optimal loading speeds.

• Performance Cookies: Improve page load speed and UI responsiveness.
• Google Analytics: We use Google Analytics to monitor aggregated, anonymized website traffic data (such as page views, visitor duration, and device type). No personally identifiable information (PII) is captured.

You may disable cookies through your browser settings at any time, though some interactive elements may load differently. You can also install the Google Analytics Opt-Out Add-on.

5. Call Tracking & Quality Assurance

We utilize telecommunication software to properly route incoming emergency restoration calls to available technicians. Phone calls may be monitored or recorded for quality assurance, staff training, and dispatch accuracy. If a call is recorded, you will be notified at the beginning of the call.

6. Third-Party Links

Our website may occasionally contain links to third-party resources (such as Google Maps, industry associations, or municipal weather updates). We are not responsible for the privacy practices, content, or policies of external sites. We encourage you to review the privacy statement of any external link you visit.

7. Data Retention & Security

We retain your contact and restoration job documentation only as long as necessary to complete your mitigation project, fulfill warranty obligations, or comply with Colorado state legal and accounting standards. We implement industry-standard administrative and electronic safeguards to protect your data from unauthorized access.

8. Your Rights & Data Choices

You have the right to:

• Request a copy of the personal information we hold on file for your property
• Request correction of any inaccurate or outdated information
• Request deletion of your contact records once service obligations have concluded
• Opt-out of any non-essential communications at any time

To exercise your rights, please call us directly at (720) 735-8908 or submit an inquiry through our website.

9. Children's Privacy

Our emergency restoration services and website are intended solely for property owners and adults aged 18 and older. We do not knowingly collect personal data from children under the age of 13.

10. Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in restoration services, legal requirements, or operational technology. Updates will be posted directly to this page with a revised "Last Updated" date.